For the Media

“This is a lifeline for independently owned pharmacies, which are mostly located in rural communities and low-income areas. It will allow them to keep their businesses open until we can better understand how pharmacy benefit managers can create a more transparent policy and practice for all pharmacies.” — Natalie Crawford, PhD

“Patient trust will be critical in determining who engages with these systems and how effectively. Trust also depends on how well these tools are designed to address real-world concerns, whether there is clear disclosure that AI is being used, and whether there is meaningful human oversight, including reliable escalation to a real person when needed.” — Ilana Graetz, PhD

"It is critical that we continue to characterize and publish estimates of vaccine effectiveness in populations with changing immunity against evolving viral strains. Now is the time to strengthen, not weaken, this infrastructure to support timely public health decision-making."— Natalie Dean, PhD